Cleaning questions, answered
Clear answers on pricing, agreements, scheduling and service. Don’t see your question? Call (804) 404-6240.
Getting started
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Clean Pro Partners is a commercial cleaning company based in Richmond, Virginia. We provide recurring janitorial service, deep cleaning, and storefront and low-rise window cleaning for businesses and facilities.
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Offices, retail storefronts, medical, dental and pediatric practices, veterinary clinics, daycares, schools, gyms and churches. Most buildings we serve are between 1,000 and 10,000+ square feet.
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Richmond and the surrounding area, including Henrico, Chesterfield, Glen Allen, Short Pump, Midlothian, Mechanicsville and Chester. Outside these areas? Call (804) 404-6240 to confirm.
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We meet at your building at a time that suits you: during the day, in the evening or on a weekend. In about 30 minutes, we review each area to be cleaned, count restrooms and fixtures, note floor types, and confirm your schedule and access. There is no cost or obligation.
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Within two business days of the walkthrough. Your proposal lists every task and how often it is done, your cleaning schedule, and one fixed monthly price.
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You set the start date when you sign your agreement. If the building needs an initial deep clean, we complete it before the first recurring visit.
Pricing and billing
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Pricing is based on your building's size, layout and use, the tasks in your scope, and how often you need service. Recurring service is one fixed monthly price, so your invoice is the same each month. We do not bill recurring service by the hour.
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Cleaning products, tools and equipment are included in your monthly price. We can also stock restroom and break room supplies, such as toilet tissue, paper towels, hand soap and trash liners, for a set monthly fee shown separately on your proposal.
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Both are quoted separately, as one-time or scheduled jobs, after we see the space. Deep cleaning requires a 50% deposit to schedule, with the balance due on completion.
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We invoice on the 1st of each month for that month’s service. We prefer autopay by ACH bank transfer or card, charged on the 1st, or you can pay by ACH or card when the invoice arrives. Payment is due on receipt. If it isn’t received within 2 business days, a 10% late fee applies and service pauses until the balance is paid.
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Your monthly price stays the same for the year. It increases by 3% on each anniversary of your start date, as stated in your agreement. If your space, hours or scope change, we agree on any adjustment in writing first.
Agreements and scheduling
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Yes. Recurring service runs on a written agreement with a 6- or 12-month term. It sets out your scope, schedule, price and our responsibilities before service starts.
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Your agreement renews for the same term unless either party gives written notice at least 30 days before the end date. If a serious problem is not corrected within 15 days of written notice, either party may end the agreement.
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During the day, in the evening or on weekends, seven days a week. We set your schedule around your business hours, and your service days and times are written into your agreement. If your business is open on a holiday and you want service that day, it is included in your proposal and monthly price.
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If we miss a visit for a reason within our control, we make it up within one business day or credit it on your next invoice, whichever you prefer.
Service and quality
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A standard scope covers restrooms, floors, kitchens and break rooms, trash and recycling, dusting, and disinfecting high-touch surfaces such as door handles and light switches. Your scope is written for your building, and tasks can be added or removed.
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Yes. These sites follow a written checklist for exam and treatment rooms, restrooms, waiting areas and high-touch surfaces, using EPA-registered disinfectants applied according to label directions. Regulated medical waste and sharps stay with your licensed waste vendor.
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Yes. We clean after children leave, disinfect child-height surfaces, cubbies and diaper-changing areas, and use fragrance-free or child-safe products on request.
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Every building is cleaned from the same written checklist, every visit, and every visit is photo-verified. We personally inspect your first three cleans, hold a check-in with you at 30 days, and continue regular quality inspections after that. Each month you get a short quality report.
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Tell us within 24 hours of the visit. We will return and correct it within one business day at no charge.
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At this time we do not provide regulated medical waste or sharps disposal, biohazard or trauma cleanup, mold remediation, pest control, post-construction cleanup, or work that requires lifts or extension ladders.
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Your account has one named service owner. Call or text (804) 404-6240 or email info@cleanpropartners.com. We aim to respond within one business hour, 8 AM to 8 PM, seven days a week.
Access and security
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No. Most clients provide keys, an access card or a lock box code, along with written lock-up and alarm instructions.
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Keys and access cards are logged and limited to the team assigned to your building. We take alarm codes by phone, never by email, and keep them confidential. If we lose a key or card, we pay to rekey or replace it.
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Yes. Every cleaner passes a background check before working at a client site, and the same small team is assigned to your building whenever possible.
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Every account is covered by general liability insurance and a janitorial bond before service begins. A certificate of insurance is available on request.
MEET THE OWNER
Hi, I'm Jordan.
I grew up working in my family's commercial cleaning business, mostly retail and office accounts. Now I'm bringing that same hands-on care to businesses across Richmond, with clear plans, consistent results and a local owner you can call directly.
If something isn't right, you'll hear from me, not a call center.
Jordan Lucas, Owner
See what a cleaning plan for your building looks like.
The walkthrough takes about 30 minutes, during the day, evening or weekend. You'll get a written proposal within two business days. No obligation.